At Maskotech Acoustics Limited, we’re committed to providing transparent, professional, and high-quality acoustic and automation services. Our policies ensure a smooth experience for all clients:

• Consultation & Assessment:
  We begin every project with a free consultation and site inspection to understand your needs and provide tailored recommendations.

• Quotation & Agreement:
  After consultation, you will receive a detailed quotation outlining project scope, timeline, and costs. A signed agreement is required before work commences.

• Payment Terms:

  • 60% upfront payment before work starts

  • 40% final payment upon project completion and client satisfaction

• Timelines & Deadlines:
  We aim to complete projects within agreed timelines. If any delays occur, we will communicate promptly and work diligently to stay on schedule.

• Material & Installation:
  We use only high-quality materials and certified techniques for all installations. All materials used remain our responsibility until final handover.

• Client Responsibilities:

  • Provide access to the site during installation.

  • Communicate any special requests or concerns in writing.

  • Ensure other contractors (if any) do not interfere with our work.

• After-Service Support:
  We provide a 1-year warranty for installations and a free after-service inspection within the first year.